Technical support
A little help
for the journey.
Have a question, a suggestion, or a place you would love to see? We’re here to help.
Please include your device model, OS version, app version, and a short description of the issue. A screenshot can help. Do not send passwords or payment card details.
Before you get in touch
- 01
Check your connection
New panoramas, audio, maps, and purchases may need an internet connection.
- 02
Check downloads
Open Settings → Download Management to review stored panoramas, remove a file, or download it again.
- 03
Send the details
Tell us what happened, what you expected, and how we can reproduce the issue.
Good questions. Clear answers.
Which devices can I use?
The app is available on iPhone, iPad, Mac, and Apple Vision Pro. Check the App Store listing on your device for current system requirements. The interactive 3D Earth, spatial photos, fully immersive scenes, and panoramic widget are exclusive to Apple Vision Pro.
What does Wonder Pro unlock?
Wonder Pro is a one-time in-app purchase that unlocks all panoramic destinations and their audio guides, including future destinations added to Wonder Pro. It is not a subscription. Selected panoramas are available for free.
How do I restore a purchase?
Use the Apple Account that made the purchase, connect to the internet, then open Settings → In-App Purchases → Restore Purchases. If the purchase remains unavailable, contact us with the app version and any error message. Do not send payment details.
Can I use downloaded content offline?
Downloaded panoramic image files are stored on the current device. Audio, maps, and content that has not been downloaded may still require a connection. We do not promise a fully offline experience.
How do I change the language?
In the app, open Settings → Language and choose English, Simplified Chinese, or Traditional Chinese. The interface updates immediately. Follow System is also available.
A panorama does not load. What should I do?
Check the connection and available storage, then try again. You can remove the affected file in Download Management and re-download it. If the problem continues, send us the destination name, device details, and a screenshot.
How can I request a refund?
App Store payments and refund requests are handled by Apple. Use reportaproblem.apple.com and sign in with the Apple Account used for the purchase. reportaproblem.apple.com ↗